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Koko: Psychological well being service used an AI chatbot with out telling individuals first



The free psychological well being service Koko experimented with utilizing an AI chatbot to assist reply to individuals looking for assist. The take a look at has drawn criticism as being unethical and missing transparency


10 January 2023

Psychological well being apps supply assist by their platforms

Emanuel M. Schwermer

A psychological well being service that enables individuals to obtain encouraging phrases of assist and recommendation from others examined AI-generated responses with out first notifying the recipients.

Rob Morris, founding father of the free psychological well being service Koko, outlined in a sequence of Twitter posts how the agency examined utilizing a chatbot to assist present psychological well being assist to about 4000 individuals. The chatbots had been powered by GPT-3, a publicly accessible AI constructed by San Francisco-based firm OpenAI.

The take a look at enabled customers of Koko’s on-line peer …

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